Outreach

​

Strategy: As a community-owned utility, Austin Energy made an effort to engage with community members by sponsoring and tabling at local events. Event coordinator responsibilities included:

• Working with program leads to identify their needs

• Providing printed and promotional materials

• Staff and entertainment scheduling

• Volunteer coordinating

• Logistics planning with event organizers

​

In addition, being present at these events provided an opportunity to gauge customer sentiment, ensure message consistency, and exercise my enjoyment of community engagement.